Knowledge Markets Not Easy But Rewarding




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March 01, 2012
Internal Knowledge Markets: A Framework For Success
By Bill Ives
The quest for uncovering internal knowledge within an organization has been around for a very long time and was one of the early goals of knowledge management. Hind Benbya and Marshall Van Alstyne address this issue again through their MIT Sloan article, How to Find Answers Within Your Company. As they write, the challenge of locating internal knowledge on a specialized topic exists in any large organization. The larger and more segmented the company, the harder it gets to match people to problems. They go on to quite Lewis Platt, former CEO of Hewlett-Packard, "If only HP knew what HP knows, we would be three times more productive." I have heard this quote by others CEOs going back to the at least the early 90s. So what do Benbya and Van Alstyne bring that is new to the table?

Rather than use expertise locators and accessible content repositories, they offer knowledge markets. Early adopters like SAP have seen positive results with as SAP saved more than $6 million in technical support costs when they used a knowledge market to enable a peer-to-peer response system to support enterprise software developers both within and outside...

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